The set of services and tools required by Nokta Makina to give you remote support
Nokta Makina is firmly committed to being close to its customers and it is available for them everywhere in the world, with a strong presence in over 40 countries.
With the aim of supporting its local networks and providing the best possible service to customers under the current circumstances where it is more difficult to travel, Nokta Makina is offering its customers Nokta Makina Remote Services, which is a set of services and tools designed by Nokta Makina to provide them with remote support with optimal efficiency and security.
These services also give it greater flexibility to meet the schedule needs of its customers and reduce lead times and costs.
The most notable services of Nokta Makina Remote Services are as follows:
Using video conferencing software and streaming, Nokta Makina allows its customers to carry out Factory Acceptance Tests. This real-time service allows the customers to check that the equipment and packaging process meet their specifications remotely and completely securely. High-resolution cameras are used to ensure that customers can check every necessary detail of their machines. Furthermore, the whole FAT is recorded so that it can be submitted with the documentation.
If there are any problems or faults, Nokta Makine’s technicians can share a camera and, completely securely, stream a video in real time and provide detailed support instructions in graphical form or give spoken instructions and even share documents. This allows support to be provided quickly and increases the availability of equipment and reduces costs.
Online SATs and commissioning
By using software and cameras in the customer’s facilities, Nokta Makine’s technical experts can support Site Acceptance Tests remotely, providing instructions for the local technicians who are at the machine. The same tools can be used for the subsequent commissioning of the equipment in optimal conditions, according to the customer’s requirements, and they can even be used to train their staff on how to use the equipment.
Various remote tools allow Nokta Makina to train its customers’ staff who operate the equipment and perform maintenance work.
In addition to the above services, Nokta Makina also offers its customers support in various situations in which Nokta Makina Remote Services is extremely helpful. They include remote support provided to make adjustments to their equipment to meet the needs of new packaging formats.